Two-factor authentication is now required to access eCampus, Portal and other WVU systems. Set up is easy. Be ready to install the free Duo Mobile app on your phone. Call 304-293-4444 or visit an ITS Service Center in the Mountainlair or Lyon Tower if you need help.
Using the Course Availability tool in eCampus, instructors may now open their courses to students as many as seven days before the official start date indicated in STAR. Faculty who don’t want courses opened early may choose not to use this feature. Instructions are at Course Availability.
Previously, and at the request of the Faculty Senate, all courses were opened to students three days before the STAR date. ITS worked with Blackboard on customization to offer faculty this option. As part of the collaboration, WVU Online provided funding to support the change.
Please direct questions or requests for help to:
https://wvu.teamdynamix.com/TDClient/Requests/TicketRequests/TicketForm.aspx?ID=9mhV0P9JJI0_
Students will be unable to submit Turnitin assignments, and instructors will be unable to grade submitted documents from 11 a.m. to 7 p.m., Tuesday, July 10.
Turnitin is a cloud-based application, and the vendor determines when to make performance improvements and update hardware. Instructors who rely on Turnitin may want to adjust deadlines that had been set for July 10.
We appreciate your patience. Please direct any questions to ITSHelp@mail.wvu.edu or (304) 293-4444.
Some iPhone and iPad users may not be able to log into the Blackboard mobile app (eCampus) using push notifications from the Duo Mobile app. If you have this problem, use the passcode option. Just open the app and tap the key icon to generate a one-time numeric code to complete your login. Detailed instructions are online.
Direct additional questions to the ITS Service desk at (304) 293-4444 or ITSHelp@mail.wvu.edu, or submit a ticket here.
Instructors: The latest version of Apple’s Safari web browser returns "failed to submit assignment" errors when students submit work to eCampus. Until the issue is resolved, please advise your students to use Firefox or Google Chrome for online coursework.
If you have any questions, please contact ITS Service desk at (304) 293-4444, email ITSHelp@mail.wvu.edu or submit a ticket here.
PROVE IT's YOU:
FACULTY: You’ll soon be required to use two-factor authentication to prove your identity when logging into secure systems. Download the free Duo Mobile smart phone app from your app store, then activate your account by visiting login.wvu.edu, clicking “My Login” and following the steps. If you don’t have a smart phone, contact your supervisor or ITS about hardware alternatives. twofactor.wvu.edu.
STUDENTS: Some instructors don’t allow phones in class. Before enrolling, make sure they know what you’re doing _ and wait until the last day of classes if necessary.
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