System Announcements

• Duo Mobile passcodes may work better than push notifications with some iOS devices (Tuesday, April 24, 2018)
  

  Some iPhone and iPad users may not be able to log into the Blackboard mobile app (eCampus) using push notifications from the Duo Mobile app. If you have this problem, use the passcode option. Just open the app and tap the key icon to generate a one-time numeric code to complete your login. Detailed instructions are online.

  Direct additional questions to the ITS Service desk at (304) 293-4444 or ITSHelp@mail.wvu.edu, or submit a ticket here.

• Two-Factor Authentication (Monday, March 5, 2018)
  

  PROVE IT's YOU: 

  FACULTY: You’ll soon be required to use two-factor authentication to prove your identity when logging into secure systems. Download the free Duo Mobile smart phone app from your app store, then activate your account by visiting login.wvu.edu, clicking “My Login” and following the steps. If you don’t have a smart phone, contact your supervisor or ITS about hardware alternatives. twofactor.wvu.edu.

  STUDENTS: Some instructors don’t allow phones in class. Before enrolling, make sure they know what you’re doing _ and wait until the last day of classes if necessary.

• Instructors invited to attend demonstration of Collaborate Ultra (Friday, March 22, 2019)
  

  Welcome back from spring break! Collaborate Ultra, a new and improved version of the interactive video conferencing tool in eCampus, will be demonstrated on campus throughout March and April.
  

  
  

  Attend one of these sessions to see it in action:

  
  

  • Wednesday, March 20 from 10 a.m. to noon in Room 20 of the Advanced Engineering Research Building
  • Monday, March 25 from 10 a.m. to noon in the Monongahela Room at the Mountainlair
  • Tuesday, April 16 from 1 to 3 p.m. in Room 20 of the Advanced Engineering Research Building
  • Tuesday, April 23 from 10 a.m. to noon in the Monongahela Room at the Mountainlair

  
  

  The upgraded tool eliminates the need to install software and has better desktop sharing performance. Collaborate Ultra also has the ability to load PDFs, eliminating the need to convert them to PowerPoints. Collaborate Ultra works best with Chrome and Firefox browsers. Information Technology Services recommends against using the tool in Internet Explorer.
  

  
  

  Please direct questions to the ITS Training group at workshop@mail.wvu.edu.
  

  
  

  For Collaborate Ultra assistance, please submit a ticket with eCampus support.

• Regularly Scheduled Sunday Maintenance (Tuesday, May 13, 2014)
  

  The following maintenance is regularly scheduled for every Sunday:
  
  12:00AM to 8:00AM – System Down for Backups – NO ACCESS
  8:00AM to 12:00PM – System Maintenance – Access Might Be Denied*
  
  *During system maintenance courses may become accessible for short periods of time. However, regular access will not be guaranteed in any eCampus Institution until after noon on Sundays unless otherwise posted.