Two-factor authentication is now required to access eCampus, Portal and other WVU systems. Set up is easy. Be ready to install the free Duo Mobile app on your phone. Call 304-293-4444 or visit an ITS Service Center in the Mountainlair or Lyon Tower if you need help.
Some iPhone and iPad users may not be able to log into the Blackboard mobile app (eCampus) using push notifications from the Duo Mobile app. If you have this problem, use the passcode option. Just open the app and tap the key icon to generate a one-time numeric code to complete your login. Detailed instructions are online.
Direct additional questions to the ITS Service desk at (304) 293-4444 or ITSHelp@mail.wvu.edu, or submit a ticket here.
PROVE IT's YOU:
FACULTY: You’ll soon be required to use two-factor authentication to prove your identity when logging into secure systems. Download the free Duo Mobile smart phone app from your app store, then activate your account by visiting login.wvu.edu, clicking “My Login” and following the steps. If you don’t have a smart phone, contact your supervisor or ITS about hardware alternatives. twofactor.wvu.edu.
STUDENTS: Some instructors don’t allow phones in class. Before enrolling, make sure they know what you’re doing _ and wait until the last day of classes if necessary.
The following maintenance is regularly scheduled for every Sunday:
12:00AM to 8:00AM – System Down for Backups – NO ACCESS
8:00AM to 12:00PM – System Maintenance – Access Might Be Denied*
*During system maintenance courses may become accessible for short periods of time. However, regular access will not be guaranteed in any eCampus Institution until after noon on Sundays unless otherwise posted.
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